Polycom stuck on updating initial configuration

In order to utilize Lync integration a This process can be used on any of the Polycom SIP Phones which support 4.x software today (Sound Point IP, Sound Station IP, VVX, and Spectra Link models).

The Polycom SIP phones support a few different methods for software updates, most commonly utilizing a central FTP provisioning server so that all devices will check a single distribution point for configuration changes and new firmware images.

For LPE devices the update service is queried immediately after the initial registration and then again after a hard-coded period of time.

If a new update is available LPE devices will wait for a certain period of inactivity on the phone and then automatically download, waiting again for more idle time before rebooting itself to complete the process.

CDP enabled.0117042747|cdp |3|00|Native VLAN Id is 400117042747|cdp |3|00|No Auxiliary VLAN found0117042747|cdp |3|00|CDP power usage is 4500 milli Watts.0117042820|app1 |3|00|DNS resolver server is '.23'0117042820|app1 |3|00|DNS resolver search domain is 'csc.local'0117042820|app1 |3|00|Bootline: esw(3,0)boot Host:flash e=.100:ffffff h=.10 g=.1 u=**** pw=**** f=0x40 tn=Circa IP0117042820|app1 |3|00|DHCP returned result 0x2EF from server .10.0117042820|app1 |3|00| Phone IP address is .100.0117042820|app1 |3|00| Subnet mask is 255.255.255.0.0117042820|app1 |3|00| Gateway address is .1.0117042820|app1 |3|00| Boot server address is .10.0117042820|app1 |3|00| Time server is 1.18.0117042820|app1 |3|00| GMT offset is -18000 seconds.0117042820|app1 |3|00| DNS server is .23.0117042820|app1 |3|00| DNS domain is csc.local.0117042826|app1 |3|00|Time has been set from 1.18 (1.18).0117042826|cfg |3|00|Beginning to provision phone0117042826|copy |3|00|'ftp://cscphone:****@.10/2345-11402-001.bootrom.ld' from '.10'0117042826|cfg |3|00|Image 2345-11402-001.has not changed0117042826|copy |3|00|buffered_write: transfer terminated0117042826|copy |3|00|Download of '2345-11402-001.bootrom.ld' succeeded on attempt 1 (addr 1 of 1)0117042826|cfg |3|00|Downloaded boot ROM is identical to current version 4.2.20117042826|copy |3|00|'ftp://cscphone:****@.10/0004f214f016.cfg' from '.10'0117042832|copy |3|00|Download of '0004f214f016.cfg' succeeded on attempt 1 (addr 1 of 1)0117042832|copy |3|00|'ftp://cscphone:****@.10/2345-11402-001ld' from '.10'0117042832|cfg |3|00|Image 2345-11402-001ld has not changed0117042832|copy |3|00|buffered_write: transfer terminated0117042832|copy |3|00|Download of '2345-11402-001ld' succeeded on attempt 1 (addr 1 of 1)0117042832|cfg |3|00|Downloaded application image is identical to current version0117042832|cfg |3|00|Phone successfully provisioned0117042832|app1 |3|00|Application, load: Type=SIP, Version=3.2.3.1734 22-Mar-10 0117042836|app1 |4|00|Loaded application successfully, errors 0x0.0117042836|app1 |6|00|Uploading boot log, time is MON JAN 17 2011 reg.1.display Name="Julie" reg.1.address="800" reg.1.label="800" reg.1.type="private" reg.1.third Party Name="" reg.1user Id="800" reg.1password="800" reg.1.server.1.address=".10" reg.1.server.1.port="" reg.1.server.1.transport="UDPOnly" reg.1.server.1.expires="" reg.1.server.1.register="" reg.1.server.1.retry Timeout="" reg.1.server.1.Seize="" reg.1.acd-login-logout="0" reg.1.acd-agent-available="0" reg.1Type="2" reg.1Keys="" reg.1.calls Per Line Key="" / vo Ip Prot.server.1.address=".10" vo Ip Prot.server.1.port="5060" vo Ip Prot.server.1.transport="UDPOnly" vo Ip Prot.server.1.expires="3600" vo Ip Prot.server.1.register="1" vo Ip Prot.server.1.retry Time Out="0" vo Ip Prot.server.1.retry Max Count="0" vo Ip Prot.server.1.Seize="0" The and phone1are stock from Polycom site, no changes made. Things I have tried: Setting all network settings to Static IP. Just renamed 000000to with no other changes, still does the same thing. I hope I have just missed something simple, but I am at a loss as to what the problem is. Matt After a night of rest and more searching I have found my problem.

Gets to Running and reboots Erased flashed numerous times. These phones are connecting to a Cisco 3550Po E switch.

Hi All, I hope someone has an answer out there for why my phones will not connect/provision correctly. Disabling LLDP.0117042747|cdp |3|00|CDP received a response from a switch.

This only applies to devices which are already running at least version 4.0.0 of the UCS firmware.

VVX devices operate in the same way but also offer two important improvements: (1) the inactivity timeout is configurable and (2) when a new update is available the device will prompt the user to install it immediately if desired, or defer if not.

In LPE it is not possible to control the update behavior in this manner and it is all automatic.

It appears when the phones start up the they do a reset on the ethernet port. I had to add the following to my switch config:int range fa0/2 - 24power inline delay shutdown 20 initial 300Hope this might help someone else out there.

With the recent release of UCS 5.0 for Polycom VVX Phones automatic firmware updates are now supported directly from the Lync Device Update service.

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